DEBUGGING MIXO

Before emailing us on team@MIXO.dj or submitting a new idea on our support forums, please be sure to:

1. Check you're using the latest MIXO version
2. Describe the issue/bug in as much detail as possible
3. Use screenshots where possible
4. Confirm device & operating system you're having issues with MIXO on
5. Confirm it meets our minimum system requirements
6. Check your logins work by accessing our support chat & confirm to us the email username you're using

Be aware that our developers may ask you to:

• Send additional screenshots
• Check password works via the support site
• Uninstall & then reinstall MIXO
• Send MIXO data logs, see how to turn on logs
• Clear your MIXO Cache and Reset your user account
• Check your CPU and Memory usage