Selective Sync Issue

Chris started this chat 6 months ago

Hey guys, so I been trying out selective sync and I have notice the following issue.

On the studio Mac, I imported music over from iTunes. Everything works fine. I am able to analyze keys, set up playlist the whole 9 yards.

On the DJ laptops I have "Download all tracks from the cloud" turned off. What I started to do was right click on the individual playlist I do want to sync and turn on the download feature for those playlist. Up to this point everything works as should. Songs download and are in the playlist. The column with the orange dot shows for all songs. So all good.

However, when I add new music or playlist to MIXO on the main Mac mini it shows that its syncing and tracks are being uploaded to Dropbox... when I go and open the laptops they are NOT syncing any of the new music I just added to those list or any new playlist don't show up at all.

I notice this as I added a song to my Wedding Playlist on the Mac mini, when I went to look for the song in the laptops it's not there. So then I noticed that none of the new playlist I have added on the Mac mini are showing in MIXO on the laptops.

I have tried doing a force sync, recheck library, closing and restarting MIXO, rebooting the laptops... and nothing.

To see if it was an issue downloaded... I right clicked on one of the playlist I had enabled DOWNLOAD on, and turned it on and all tracks in the playlist downloaded from the cloud with no issues. So it appears that is only what new tracks I am adding or new list I am creating that are not showing.

Is this a bug or did I forget to turn something on?

Replies (11)
Hey guys, so I been trying out selective sync and I have notice the following issue.

On the studio Mac, I imported music over from iTunes. Everything works fine. I am able to analyze keys, set up playlist the whole 9 yards.

On the DJ laptops I have "Download all tracks from the cloud" turned off. What I started to do was right click on the individual playlist I do want to sync and turn on the download feature for those playlist. Up to this point everything works as should. Songs download and are in the playlist. The column with the orange dot shows for all songs. So all good.

However, when I add new music or playlist to MIXO on the main Mac mini it shows that its syncing and tracks are being uploaded to Dropbox... when I go and open the laptops they are NOT syncing any of the new music I just added to those list or any new playlist don't show up at all.

I notice this as I added a song to my Wedding Playlist on the Mac mini, when I went to look for the song in the laptops it's not there. So then I noticed that none of the new playlist I have added on the Mac mini are showing in MIXO on the laptops.

I have tried doing a force sync, recheck library, closing and restarting MIXO, rebooting the laptops... and nothing.

To see if it was an issue downloaded... I right clicked on one of the playlist I had enabled DOWNLOAD on, and turned it on and all tracks in the playlist downloaded from the cloud with no issues. So it appears that is only what new tracks I am adding or new list I am creating that are not showing.

Is this a bug or did I forget to turn something on?

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Hi Chris! I’ll try to replicate that today and let you know if I find any issues.

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I'm not able to replicate that - adding new playlists on my mac mini show almost instantly on my laptop, then adding new tracks or moving tracks into that playlist also show.

The only time it went out of sync was when I tried moving tracks one at a time quickly, while it was in the middle of syncing the previous changes. But Force Sync-Check fixed it. Also, adding another track to the playlist that dropped behind also fixed it.

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I did force sync like 4 times.. and it started to sync again. I am going to keep an eye on it as I add tracks. Is there a log I can look at or send you that may shed a light into why I had to click force sync? Shouldn't this happen automatically once MIXO launches?

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On launch MIXO syncs if the last sync time locally is older than the last sync time in the cloud. It's possible that the sync connection dropped temporarily, which would explain why force sync also didn't work.

Let's keep an eye on it! I'm review the code to see if I can spot any anomalies too.

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I am still having the same issue.

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The laptop is currently hard wired so I know it's not loosing connection. I have to force sync multiple times before it catches any new changes. Before when I didn't have selective sync on, it would update automatically within seconds.

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Selective sync is a mobile feature that allows you to choose which playlists you want to sync to your device which is useful for large libraries. I think what you’re talking about is downloading individual playlists rather than everything. That doesn’t affect sync in any way it only affects downloaded tracks.

That means there’s an issue with the sync system itself and it seems to be specific to your library.

I’ll have a think about the best way forward, but it might involve adding some logs to a special version and letting you test with that.

I’ve checked the server logs and there are no errors for your user.

It’s very strange that you have to force sync several times for it to work. Normally just once should be enough and the fact that it does work eventually makes no sense!

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Hi Chris, is this still happening?

Can you confirm if it happens on all devices - for example, do you have another laptop or phone you can test with?

Have you tried logout and login?

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Hi Remko, sorry for the delay... I been traveling last couple of days. I am definitely talking about "downloading individual playlists rather than everything" - sorry about that confusion. I went ahead and reset both laptops and did a clean MIXO install and now it appears that the songs are syncing / downloading when I add them to a particular playlist on the main computer to the laptops.

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Ok that's good but sorry you had to do that! I can't think what the issue could have been!

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