Hi, I cancelled my mixo account earlier this year. I had a free trial. For some reason, I just received a $7 charge on my bank account today. I never upgraded my account or signed up for any new feature. How can I have this refunded and also be sure my account won't be charged again in the future.

Hi there,

I can see you've now cancelled so no further payments will be taken. It's impossible to accidentally upgrade because the trial does not require you to upgrade, which means you will have manually upgraded with a credit/debit card.

Although this is not part of our Terms, on this occasion I will refund the last payment as a gesture of goodwill.

https://www.mixo.dj/terms#subscriptions

With you all the best and thanks for using MIXO!