Mixo Mobile not downloading anything

Alexandre started this chat 4 months ago

Hey so I got Gold membership, everything is setup proper on the desktop, everything is up in the cloud with Google Drive, yet on my phone (Mixo 2.5.1) I'm stuck on the "Don't see any music" screen.

I already tried all the stuff in Serting\Reset Tools.
I already tried logging in and out.
I already tried to uninstall and reinstall

When I log in on my phone, the first attempt always fail and the second attempt always succeed (weird).

My phone is a S22 Ultra, should run whatever app no problem.

Ever 4-5 seconds, it seems like the app is trying to do something, the "Don't see any music" page blinks out and a orange loading wheel appears next to the "Your Library" header at the top of the screen. This stays on the screen less than a second.

Anything you reccomend I try else?

Replies (13)
A
Hey so I got Gold membership, everything is setup proper on the desktop, everything is up in the cloud with Google Drive, yet on my phone (Mixo 2.5.1) I'm stuck on the "Don't see any music" screen.

I already tried all the stuff in Serting\Reset Tools.
I already tried logging in and out.
I already tried to uninstall and reinstall

When I log in on my phone, the first attempt always fail and the second attempt always succeed (weird).

My phone is a S22 Ultra, should run whatever app no problem.

Ever 4-5 seconds, it seems like the app is trying to do something, the "Don't see any music" page blinks out and a orange loading wheel appears next to the "Your Library" header at the top of the screen. This stays on the screen less than a second.

Anything you reccomend I try else?
  • Screenshot_20260429_181116_MIXO.jpgScan ok
  • Screenshot_20260429_181114_MIXO.jpgScan ok

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R
Hi there,

The fact that it tries to sync every few seconds means there's an error connecting to the server and it's just looping. There are no issues that we know of server-side, so could be temporary or some sort of IP block?

Can you try wifi vs data and restart the app after switching, then go to Settings/Cloud and do Force Sync Check.

Let me know the result!

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A

In reply to Remko

Hi there, The fact that it tries to sync every few seconds means there's an error connecting to the...
Tried all that already. What made the behavior change is closing Mixo on my pc. It stopped trying to sync. And never went jnto that loop again since then.

But overall It's just very very buggy. Whatever I try to do with the reset tool, it kicks me out of the app, gotta login (twice) again anytime I touch that. I thought theb than maybe the issue is with Google Drive so i tried disconnecting from that, no luck there, it just says [Object, object].
Similar issue with Force Sync Check, the loading wheel blinks for 1/10 of a second and nothing happens.
  • Screenshot_20260430_065204_MIXO.jpgScan ok

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A
Just tried again, 5G vs 500mbps wifi. No change.

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S
I have the same issue since 2 weeks now. No way to see my Dropbox on my phone Samsung S25 Ultra

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S
And btw, I also always have to type twice my login info to get in the application on Android.

0

R
I'm still looking into this. I'm trying to first solve the login issue but I think they're both related!

1

R
Please delete the mobile app and reinstall it, then try login again. It's possibly fixed, but please do let me know! If not I'll continue researching the issue.

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A
Bro it's syncing

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A
It took like 5 seconds and now it works

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A
Thank you!

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R
Wahooo! Now I can sleep. Have a good one 👍🏻

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S

In reply to Remko

Wahooo! Now I can sleep. Have a good one 👍🏻
Same success here Remko! 👍Everything sync' up beautifuly. You can dream well, job is done! 🎉😁

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