Files are not downloading

YonV started this chat a year ago

Hi there,

Here's the process:

1. Import your music or DJ library/playlists into MIXO.

2. MIXO will analyse the tracks to build the waveforms, then upload your artwork/waveforms and tracks to your connected cloud storage.

3. MIXO will then sync your local database of data to the cloud database.

Once this is all complete (and all your tracks have green dots to indicate they were successfully uploaded) you can then load MIXO on your other devices and wait for it to sync. Once sync is complete, you can download tracks so they are local to that device.

If any tracks failed to upload, which can happen regularly for a variety of reasons with 3rd party cloud storage, you can easily try again by right-clicking any number of selected tracks and choose Upload Tracks. You can also add the Uploaded column and sort your track list to find them more easily.

Here's some more info to help:

https://support.mixo.dj/guide/faqs

Remko

MIXO DJ team

Replies (12)
R
Hi there,

Here's the process:

1. Import your music or DJ library/playlists into MIXO.

2. MIXO will analyse the tracks to build the waveforms, then upload your artwork/waveforms and tracks to your connected cloud storage.

3. MIXO will then sync your local database of data to the cloud database.

Once this is all complete (and all your tracks have green dots to indicate they were successfully uploaded) you can then load MIXO on your other devices and wait for it to sync. Once sync is complete, you can download tracks so they are local to that device.

If any tracks failed to upload, which can happen regularly for a variety of reasons with 3rd party cloud storage, you can easily try again by right-clicking any number of selected tracks and choose Upload Tracks. You can also add the Uploaded column and sort your track list to find them more easily.

Here's some more info to help:

https://support.mixo.dj/guide/faqs

Remko

MIXO DJ team

1

Y
All tracks have green dots, all tracks have uploaded, all tracks are in the cloud, all tracks have been analyzed, and all tracks are synced.

but on the new laptop no track will download, if i click on the track and to to download track i get a pop up saying no track to download.

1

R
Hmm, that's strange.

You could try logout and login of MIXO.

If that doesn't work, logout of your cloud storage in MIXO AND in the browser.

Then reconnect your cloud storage via MIXO, which means you'll have to login via the browser again. This ensures a fresh authentication.

Also double check your download location in Settings/Advanced. It’s possible MIXO doesn’t have permission to the folder you’re trying to download to and it’s just failing.

Remko

MIXO DJ team

1

Y
its the default folder, but i moved it to test, and have the same results

1

Y
I have a new laptop (win 11) I would like to sync, but even thought dropbox is connected, and all tracks are set to download no files download, If I set a track to download a window pops up that's states no tracks to download,

also no logs are being created on this new install

1

R
Please try the process of logging out of your cloud storage in the browser, then disconnect cloud in MIXO and logout of MIXO. Then login to MIXO, connect your cloud storage and login in the browser. This should solve any issues, otherwise I'm completely at a loss!

You can also try Settings/Debug -> "Reset Local", which will reset your local database and re-sync it again from the cloud.

Don't do Reset MIXO as that will reset your synced data too!



Remko

MIXO DJ team

1

Y
works as it should on my mac, but does not download on 2 different windows 11 laptops

1

R
I've doubled checked this by importing on mac and downloading on Windows and everything is working fine.

I can't understand why it wouldn't be working for you.

My only theory is a permission issue that's disallowing the downloads.

Do your tracks all show artwork and do they play via cloud (streaming)?



Remko

MIXO DJ team

1

M

In reply to Remko

I've doubled checked this by importing on mac and downloading on Windows and everything is working f...
i'm having the same problems

2

A

In reply to Remko

I've doubled checked this by importing on mac and downloading on Windows and everything is working f...
I am also having the same issue

1

R

In reply to Remko

I've doubled checked this by importing on mac and downloading on Windows and everything is working f...
1. logout of the browser here: https://www.mixo.dj/login-success.

2. Logout of your cloud storage in your browser (this is important).

3. Disconnect cloud storage in MIXO.

4. Logout of MIXO.

5. Login and reconnect your cloud storage (you will have to login via your browser again, which will issue a brand new auth token).

If downloads still don't work on your secondary device, please check MIXO has full permissions on the specified download folder, or full disk access).



Remko

MIXO DJ team

1

J

In reply to YonV

works as it should on my mac, but does not download on 2 different windows 11 laptops
found any solution to this? same issue as you, good on mac not working on windows

1