I can not enter the software

DJMPART started this chat 2 years ago

Replies (9)

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R
Here's some info that might help:

https://support.mixo.dj/guide/login-issues



Remko

MIXO DJ team

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D
I can't access it either, I can log in via the browser, but it never passes the login to the app.
If I close the app and open it from the login-success page, the app opens and asks me to log in, and around and around we go!
I've tried to enter the code, but it says it's invalid - so I can't use the software!



Admins, please advise!

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R
Please work through the list here:

https://support.mixo.dj/guide/login-issues



Remko

MIXO DJ team

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D
I have, I've even set a different browser as default in order to log in that way - no change

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D
I'm using 1.69.0 on my Mac, and that's working fine - it's the new version on Windows that is giving me problems...

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R
I'm just checking this now.

Have you logged out in the browser and also checked your system clock is 100% correct?

https://www.mixo.dj/login-success



Remko

MIXO DJ team

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R
Mac and Windows have been retested and everything is working correctly.

Normally, especially on Windows, it's an issue with the system clock been incorrect (if logout and retry didn't work).

Please also update on Mac and confirm it's working.

Remko

MIXO DJ team

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D

In reply to Remko

Mac and Windows have been retested and everything is working correctly. Normally, especially on Win...
You are absolutely correct, my time was only a minute or two out, but it was manually set - once I put that onto auto it worked.

Thank you!

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