Hey guys, just started the free trial here. I've changed the metadata of a track (album name, tags, remixer, title, etc) just to test how the export process to the original file works. Even with the GOLD trial, the original file wasn't updated with the new tags when I tried to open in other softwares. Anything I'm missing during the process? Thanks.

Hi there,



Which software did you export to?



Did you follow the relative guide as linked in the top right corner of each export page?



Remko

MIXO DJ team

Hello, Remko! I attached some printscreens of what I did.

Printscreen #1: the original file located in my Mac downloads folder

Printscreen #2: I changed the whole track info as a test and added 5 different tags.

Printscreen #3: Export page on Mixo.

Printscreen #4: the original file (located in my downloads folder) opened in MP3Tag (software that I use to change metadata of the original files).

My question is: why the original file wasn't updated with the tags in the comments or with the new names that I gave to it?

Please send me one wav and one mp3 that didn't work and i check it out. Thanks!



Remko

MIXO DJ team

Here it is.

A little trick I use is either turn it into a zip file or upload it to cloud storage and use a shared link.



Remko

MIXO DJ team

Anyway, I'll investigate using the MP3 for now and let you know what I find!



Remko

MIXO DJ team

The tracks updated for me so could be a file permission issue your side.





Remko

MIXO DJ team

Maybe check this: https://support.apple.com/en-gb/guide/mac-help/mchld5a35146/mac



Maybe also Accessibility?







Remko

MIXO DJ team

You could try this: https://www.wesendit.com/ and click the 'link' option on the left after selecting your file, then send me the link :)



Remko

MIXO DJ team

Also, you could try this:

1. Go to Settings/Backups -> create a backup.
2. Delete the MIXO app from Applications.
3. Delete the "MIXO" app data folder as described here:
https://support.mixo.dj/guide/delete-mixo-appdata-folder-on-mac

4. Download a fresh copy and install.
5. Go to Settings/Backups -> Restore from backup.

Then try again! Maybe it will magically work.



Remko

MIXO DJ team

Hey, Remko! I'll try this method later and I'll let you know if it worked.
Anyway, here's the video with me explaining what's going on: https://w-si.link/ZjyQBgiQYmrfeDPFv

Thanks,
LON

It worked when reinstalling the app!!! Thanks a lot, Remko.

I have a quick question: is there any way to change the file name inside Mixo? Just recorded another short video showing you what I mean. Here's the link: https://w-si.link/35R7NbRbTdKHJsOQm

Have a nice week :)

Oh wow I'm really pleased and confused at the same time! Good to know though.

Regarding file names, there's no way to change them from inside MIXO. You would need to change them manually before importing them into MIXO (because afterwards it would no longer work in MIXO).

Anyway, glad you got it working! :)

Remko

MIXO DJ team

Hey, Remko! I added new tracks to MIXO today and edited the tags, but the issue happened again... I repeated the process of deleting the app, but the issue still happen. I really don't know what to do :(

Hmm that is so strange.



Have you checked the permissions of the files? Maybe allow write access to MIXO and try again.



I'll try to replicate and if not I will build a BETA version with additional logs to see what we can find.



Remko

MIXO DJ team

Yes, I did check the permissions and everything was normal. There some strange things though:

1. The first time I sent you the message here, I couldn't find MIXO's folder at Application Support. When I deleted the app and reinstalled, it appeared.

2. When I opened the app after redownloading it, It already opened with my account logged in and with my tracks and tags that were there before deleting it.

3. After today's reinstall, I noticed that the app was created last month, which is strange since I downloaded a new version today.



Let me know if you have more updates on that. Thanks once again!

In regards to your point 2 that can only happen if the MIXO app data folder was not deleted. If it was deleted and MIXO was completely quit first, you would have to login after reinstalling.



Remko

MIXO DJ team