I think this happened when my trial ended and I upgraded to gold.

Essentially what happened was:

* During trial I imported my whole library from rekordbox on my mac
* Connected to cloud storage (google drive)
* downloaded it on my PC, so it lives in the mixo download folder there
* Exported a playlist to traktor, made some edits there then reimported it to mixo (all on my PC)
* My trial ended and I got a gold subscription.
* MIXO on my PC prompted me to reconnect to my cloudstorage so I did.
* Restarted mixo on my mac
* Now all of the music on my mac has green dots next to it, despite the fact that the original files are still in the same location (the same location shown in track info in mixo)
* Can't export back to rekordbox unless I download music from the cloud, which goes to the mixo download folder, despite the files being present on the same computer
* I tried relocating tracks, but after relocating it still thinks the files are cloud only (also on some tracks relocate function is greyed out)

Only way I can think to fix it would be to reimport all of the music to mixo, or to download my library to from cloud and export it from there (problem with that is it would cause duplicates in rekordbox as the tracks already exist in that library in a separate location)

Hi there,



I think if you just try to re-download the files it will fly through them super fast as they already exists, and all the dots will turn pink. Then everything will work as before.



Remko

MIXO DJ team

Yes, the downloading itself is not the problem, the problem is that my music already exists in a path like 'user/Music/My/Songs/some_song.mp3' and that's where my existing rekordbox collection expects it to be. If I now download some_song.mp3 with mixo, it will not download it to where it's supposed to be, instead it will end up in 'user/Music/MIXO/user/Music/My/Songs/some_song.mp3'. If I then export a playlist with this song to rekordbox, rekordbox will import a duplicate of the track that already exists in it's original location. So if I did this for my whole library I'd duplicate every song in my rekordbox collection, and lose any rekordbox specific metadata in the process.

Let's just try to clear this up since you or I or both of us are confused!



You imported on a Mac (your primary device) and synced to a PC, where you downloaded your music.



This all sounds fine and is exactly what you have to do in order to export on your PC.



However, you don't need to do anything on your Mac in order to export, since that's where you imported.



Everything will work correctly, unless you've turned on "Skip Upload Tracks (use external drive)" (Settings/Advanced) or if you've clicked "Make Primary Device" (Settings/Cloud). Both settings have clear warnings/explanations when you attempt to use them.



Let me know if you need any further help.



Remko

MIXO DJ team

Just to clarify further, when you click Make Primary Device on a secondary device, all your original filePaths are replaced with the downloaded track paths.



That will cause your original device to only work from the cloud.



Given your description I suspect you may have done this.



Let me know!



Remko

MIXO DJ team

Hi, thanks for your reply.

I do need to export on my mac, because I made changes to a playlist on my PC, and I want to get those changes back onto the mac. I have not selected "Skip upload" or "make primary device" (My Pc has that option, whereas my mac doesn't so I assume it still is).

I believe what happened is:
* things where working when I had the trial
* trial expired so my cloud service got disconnected
* I subscribed to gold and was prompted to connect / set up cloud service - it found all the music here, but it seems like this is where the paths got messed up (or on the previous step))



Also worth noting that if I check any song info, it lists the correct file path in which the file can infact still be found on the harddrive, however despite that it still has the green icon next to it that marks it as a cloud only song (and downloads it to the wrong folder if I chose to do so)

I'm still confused about the issue because you don't need to download your tracks if you imported them on the same device. You can just go ahead and export.



The green dots just indicate that the tracks are uploaded and can be streamed or downloaded on other devices. They won't download on the primary device.



Remko

MIXO DJ team

Here's some useful info:

https://support.mixo.dj/guide/faqs



Remko

MIXO DJ team