Gold membership

Tsunoo started this chat 2 years ago

Hi Remko,

I think there is a bug in the invoice system... I had a Gold membership starting on the 4th of each month. I cancelled it a few days ago and today I renewed it. The new membership looks like it is now starting on the 21st of each month. That would mean that I pay twice for half a month...

I do not really mind for the money, but I guess this could be corrected.

Regards,

Tsunoo

Replies (3)
T
Hi Remko,

I think there is a bug in the invoice system... I had a Gold membership starting on the 4th of each month. I cancelled it a few days ago and today I renewed it. The new membership looks like it is now starting on the 21st of each month. That would mean that I pay twice for half a month...

I do not really mind for the money, but I guess this could be corrected.

Regards,

Tsunoo

1

R
Hi Tsunoo,

Great idea - I'll see what can be done for cases like this where user downgrade before the end of their current billing period.

In the meantime, as a gesture of goodwill I've paused your subscription for 1 month.

Thanks for the feedback!



Remko

MIXO DJ team

1

T

In reply to Remko

Hi Tsunoo, Great idea - I'll see what can be done for cases like this where user downgrade before t...
Thanks a lot for the gesture ! And keep on with the great work !

1