Tracks not Downloading on iOS

Brian started this chat 2 years ago

I just started my subscription yesterday and am having issues with tracks not downloading on iOS.

When I click download nothing happens and i can't see the progress on the status of the downloads.

I was able to successfully analyze my tracks on my MacBook Pro for Serato and once the analysis was complete, I was able to see the playlists on my phone. Unfortunately, after clicking download, nothing happened.

Thoughts or suggestions?

Replies (3)
B
I just started my subscription yesterday and am having issues with tracks not downloading on iOS.

When I click download nothing happens and i can't see the progress on the status of the downloads.

I was able to successfully analyze my tracks on my MacBook Pro for Serato and once the analysis was complete, I was able to see the playlists on my phone. Unfortunately, after clicking download, nothing happened.

Thoughts or suggestions?

1

R
Hi Brian,



If your tracks have black dots it means they were not uploaded.



Otherwise, you can try the following



- Settings/Cloud "Force Sync Check".

- Or Settings/Debug "Reset Local".



Here's some useful info that might help:

https://support.mixo.dj/guide/faqs



Remko
MIXO team

1

B
Problem solved. Thanks!

1