The screen goes blank whilst analysing the artwork

Michael started this chat 4 years ago

Hey Michael

Could you send me a bit more info about what happened and answer the following?

- Confirm you meet our minimum requirements:

https://support.mixo.dj/guide/mixo-system-requirements

- Check you're running our latest MIXO version (v0.49):

https://www.mixo.dj/download

- Send operating system (PC, Mac or Linux)

- What type of import did you do? Rekordbox 5 or 6, Traktor etc. and is that program up to date?

- Anything else which may be relevant

Once we have all this we can look to replicate the issues and get a report raised with our team.

Thanks,

Jon