Unable to play tracks on phone

k-sym started this chat 4 years ago

Hey k-sym,

I'm sorry to hear that, but thanks for the video!

Can you give me a bit more information about the issue?

  • What version of MIXO is on your phone? You can find this in settings. If it is not 0.47(latest) please update through the app store.
  • How long has this been happening?

I would also recommend after doing that, going to SETTINGS > DEBUG > RESET LOCAL, this will sign you out and delete the local database on your phone. After you sign back in it will reconnect with your Google Drive and hopefully the issue should be solved.

Do not hit RESET MIXO as this will remove all of your tracks and you will have to import again. We will only do this if there is a deeper issue happening.

Thanks,

Jon