Hi Mel,

Sorry to hear that, to help us debug what is happening could you please:

- Send screenshots of the issues you're seeing, especially helpful if you get any errors



- Let us know your Operating System & device info

- Confirm you meet our minimum requirements:

https://support.mixo.dj/guide/mixo-system-requirements

Once we have all this we can look to replicate the issues and get a report raised with our team.

Not matter the DJ software you import from

windows 10 latest version and dell laptop version 31 works normal but after updating to v32 from within the app version 32 import button seems to be in opt.

Hi Mel,

Please try uninstalling MIXO and then reinstalling from the download here.

https://www.mixo.dj/download

Let me know how you get on.

Jon

Hi,

I'm having the same issue currently. My first time using MIXO. I have uninstalled and reinstalled MIXO.

My laptop specs:

Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz

Installed RAM 16,0 GB (15,6 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch Pen and touch support with 10 touch points

Software information:

Edition Windows 10 Pro

Version 20H2

Installed on ‎2021/‎05/‎08

OS build 19042.985

Serial number 008767794657

Experience Windows Feature Experience Pack 120.2212.2020.0

Downgrading to 0.31 fixed the issue for me. :/

Hi Fucqua,

Thanks for the detailed information about your device, we haven't replicated the issue yet but we are working for a fix as soon as possible.

https://support.mixo.dj/t/3257-some-users-unable-to-import-at-all

I've subscribed both of you to the above idea and you'll be notified when there is a fix.



If anyone else encounters this issue, please subscribe to the above idea and leave any system details here.

Thanks,

Jon

Update:

We have been able to replicate this as an issue with Windows touch screen devices and are working on a fix asap.

Jon

Jon...You are right I tried it out on my desktop computer and it worked perfectly. Yes I did see a major improvement in the import speed as well. On the Traktor export and then copy library into Traktor Pro 3 folder replaces my original library. But I am doing some different experiment. I think I figure it out I need to go my collection in Traktor Pro 3 and just do a import new collection this did help me to keep my other file in the collection my stems files and my remix files. Thank you sir for all your hard work. I will try the laptop import as soon as a fix is posted. Also can we get a Traktor DJ 2 import with cue point as well if it can be done. Thanks for your hard work on this project really great idea.

We have now fixed this issue with our latest v0.33 release

Download the latest version in App or via https://www.mixo.dj/download

Fixed work great. Thanks

That's awesome Mel! Good to hear and let us know if you have any more feedback!

I've created an idea for Traktor DJ 2 - is it to do with importing cues to MIXO or exporting cues to Traktor DJ 2. Either way we'll certainly look into it!



https://support.mixo.dj/t/3267-traktor-dj-2

Thanks,

Jon

Hey all I'm still having this problem. Just seems like the button isn't working at all. I have Mac M1, is it not compatible?

Hi there,

Is it the same for all import types as the original issue?



Could you please send over some more detailed information about your Mac so we can check compatibility and to see if there's something that could be causing it that's device specific.

Did you update in-app when the update came out or did you reinstall? Give reinstalling a try if the former.

Thanks,

Jon