Could you please send your VirtualDJ database file and could you follow this guide to turn on logs if they aren't already:



https://support.mixo.dj/guide/how-to-turn-on-logs

Then go to: Music > MIXO > Logs - and send us the files there. If there aren't any, import the database again to create them.

Jon

here files

import virtual dj collection failed Fixed this problem

Thanks for sending those through, I've passed them onto the team to look into and created a new idea:

https://support.mixo.dj/t/1949-virtualdj-failed-import

You've been subscribed to it so as soon as we have an update you'll be notified.

In the meantime, please double check that your VirtualDJ install is up-to-date.

Also, are you currently using Windows 7 with the basic theme?

Yes i have Windows 7 classic themes i have version virtual dj 8.3 b5186