Uploading to Cloud

Christophe started this chat 2 days ago

Hi,
With V2.16.0, I cannot upload artwork or tracks to Dropbox anymore.
I reset everything, I disconnected from Dropbox, I even renamed the Application folder in Dropbox (so that I get a new fresh upload of all my tracks)... Nothing works.
I also checked my firewall rules.
I always get a "Preparing..." message during the artwork upload, that stays on and on, even when trying to upload only one track.
In the log file (before I renamed the Application folder in Dropbox), I got a message like "Failed.to.Upload.track.-.undefined.-.status:undefined.-.Lawrence.James.-.Atmosphere.mp3"
If I cancel the upload, sync goes on with no error, but my tracks are not uploaded to Dropbox.
Any suggestion ?

Many thanks,
Tsunoo

Replies (18)
C
Hi,
With V2.16.0, I cannot upload artwork or tracks to Dropbox anymore.
I reset everything, I disconnected from Dropbox, I even renamed the Application folder in Dropbox (so that I get a new fresh upload of all my tracks)... Nothing works.
I also checked my firewall rules.
I always get a "Preparing..." message during the artwork upload, that stays on and on, even when trying to upload only one track.
In the log file (before I renamed the Application folder in Dropbox), I got a message like "Failed.to.Upload.track.-.undefined.-.status:undefined.-.Lawrence.James.-.Atmosphere.mp3"
If I cancel the upload, sync goes on with no error, but my tracks are not uploaded to Dropbox.
Any suggestion ?

Many thanks,
Tsunoo

0

R
Please try this and let me know:

1. Cancel Upload (on the Import/Progress page).
2. Logout of Dropbox in your browser (important!).
3. Disconnect Dropbox in MIXO.
4. Logout of MIXO, login again, then reconnect. This time you will need to login to Dropbox in the browser.
5. Go to Tools/Actions and click Upload Tracks.

0

R
Another possible solution is to reinstall MIXO from the website, which might fix any permission issues. You don't need to uninstall, you can just install over the top.

https://www.mixo.dj/download

0

C
Hi Remko,
Many thanks for your answer.
Unfortunately, Mixo is still stuck on artwork upload with the "Preparing" message. And I get no log file about what's happening.
Is there a way to tell Mixo to create a new folder in Dropbox ? So that I can start fresh on the cloud side ? For now, even if I renamed the MIXO-Sync folder in Dropbox, no new folder was created...
Regards

0

C
If I hit Ctrl+R, I get a "Calculating" message for the upload speed, but nothing seems to occur...

0

R
MIXO should create the folder on your Dropbox automatically.

Let try forcing a new connection. Please go here:
https://www.dropbox.com/account/connected_apps

Then expand MIXO and click disconnect.

Then disconnect Dropbox in MIXO, via Settings/Cloud.

Then go to Settings/Reset Tools -> Delete Upload Queue.

Then try connecting Dropbox again.

Then try right-clicking a single track and click 'Upload Track'.

0

C
After forcing a new connection to Dropbox, the newly accepted MIXO app is linked to the renamed folders in Dropbox... Should I rename them back to their original names ? Or is there a way for Mixo to "forget" the previous link ?

0

C
Exact same behavior if I rename back the Dropbox folders to their original names. And nothing in the log files.

0

R
Ok next thing to try is fixing the MIXO folder in the system Music folder. I've seen Windows stop accepting connections to the folder, even though it's from MIXO!

The best way to handle this is like this:

1. Quit MIXO, then move the MIXO folder from your system Music folder, to your desktop.
2. Launch MIXO and the folder should get recreated.
3. Quit MIXO, then copy the contents of the old Artwork and Waveforms folders to the newly created folders. you can do the same with the other folders if required.
4. Launch MIXO again and hopefully it will work!

If not I have one more thing to try.

0

C
I am really sorry, Remko, but it does not work... When I try to upload only one track, Mixo is still stuck on the "Preparing" message during artwork upload. If I hit the Ctgrl+R key, the app refreshes and I get the "Calculating" message for upload speed...
Is there a way I could reset everything, even the Dropbox link to the MIXO-Sync folder, so that I can fresh import my Rekordbox database ?

0

R
Yes, but you shouldn't need to do that.

If you quit MIXO, then start Powershell (just search for powershell in Windows), then drag the MIXO app into the window and hit enter, MIXO should start.

Once it starts, please let me know if you see any errors in the powershell window when it tries to upload.

0

C
I cannot perform the actions you described. I could only launch MIXO.exe from it's folder. You can see in the attached picture what I got as for messages. No more messages then, while trying to upload or even quiting Mixo.
  • Clipboard_08-20-2026_01.jpgScan ok

0

R
That's perfect, thanks! I'll fix it.

0

C
Thank you Remko ! I'll wait for the fix :-)

0

R
Beta on its way. I'll need to get a release out for this too. Thank you kindly for reporting it and sorry we had to jump through a few hoops to identify the issue - it actually only affected the Windows production build.

0

R
Here you go:
https://www.mixo.dj/download/beta-v2/MIXO-2.16.3.exe

Please let me know how it goes!

0

C
Many thanks, Remko !
Things are looking much better : I managed to upload one track with success. I now launched the global upload of all my tracks : artwork upload is on its way (zip 2 of 18) and I guess tracks upload will then go on.

0

R
Great! All should be fine now. :)

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