All track in serato crate not imported

MalbixDj started this chat 6 years ago

Does MIXO import anything at all from the crate, or does it immediately give the error?

To help us, could you follow this guide to turn on logs and then try reimporting the crate, make sure Serato is closed when doing this.

https://support.mixo.dj/guide/how-to-turn-on-logs

Then go to: Music > MIXO > Logs - and send us the files there.

Replies (8)
J
Does MIXO import anything at all from the crate, or does it immediately give the error?



To help us, could you follow this guide to turn on logs and then try reimporting the crate, make sure Serato is closed when doing this.



https://support.mixo.dj/guide/how-to-turn-on-logs

Then go to: Music > MIXO > Logs - and send us the files there.

1

M
Hi,

It's been 2 hours I try to put my serato crates into MIXO but I always have the truble message "file too large, corrupted of miss"

When I try to put in single way it works but I have all my cue point.

Do you have a proposal to repair this problem ?

Thanks

1

M
Hi,



Here's the log, it immediately give the error.

1

G
Were no tracks importing at all or only some?



Looking at the log some of the tracks were missing in the import.



We've updated the failed import messages to be clearer in the latest verison:

https://www.mixo.dj/download

Please update to the latest version 0.10 and let us know how you get on.

1

M
I install the latest update but still the same problem.

How can track missing if I use it everyday in serato ?

1

G
What was the error message that you got when you imported in the latest version?

Can you send us the log from the most recent import and I'll add this to our roadmap.

1

M
File is missing, I check again but they are all there.

1

G
Thanks, I've added this to the roadmap:

https://support.mixo.dj/t/serato-missing-files-import

Where are you storing your files? Are you using an external hard drive at all?

1